Privacy policy
Last updated: November 3, 2026.
1. Data controller
The controller of personal data collected through the Orladotrilho store is Orladotrilho, Unipessoal Lda, Portuguese company tax number (NIPC) 518 966 011, with registered office at Rua das Fontaínhas, 82, 1300-257 Lisbon, Portugal. Contact: geral@orladotrilho.pt.
2. Data we may process
Depending on how you use the store, we may process identification and contact details, billing and delivery addresses, order details and payment confirmation, messages sent through the contact form, and technical data needed to protect and operate the website. Full card details are handled by the selected payment provider; the store receives the confirmation and transaction details it needs.
3. Purposes and legal grounds
- Orders and customer support: to enter into and perform the purchase, manage delivery and returns, and respond to enquiries.
- Legal obligations: to comply with tax and accounting rules and respond to valid legal requests.
- Security: to protect the store, prevent fraud and resolve technical issues, based on our legitimate interests while respecting your rights.
- Optional cookies: to analyse usage and personalise content or advertising only when you have given consent. You can change your choice in the cookie preferences.
We do not send newsletters or promotional emails. If this changes, this policy will be updated and the required consent will be requested.
4. Who we may share data with
We share only the data needed with categories of service providers that support the operation of the store: hosting and digital infrastructure, payment processing, transport and delivery, technical support and security. Usage data may also be processed by analytics or advertising providers only in accordance with your cookie choices. Data may be disclosed to public authorities when required by law. We do not sell personal data.
5. Cookies and similar technologies
We use technologies that are strictly necessary for the operation and security of the store. With your consent, cookies may be used for analytics and personalisation. You can accept, reject or manage these categories in the cookie notice and change your choice later through the privacy preferences available in the store.
6. Retention
We keep data only for as long as needed for the purposes above and for applicable legal retention periods, including tax and accounting requirements. Customer support messages are kept for the time needed to respond and follow up on your request.
7. Your rights
Under applicable law, you may request access to, correction, erasure, restriction or portability of your data, object to certain processing and withdraw your consent at any time. To exercise your rights, email geral@orladotrilho.pt. You may also lodge a complaint with the Portuguese Data Protection Authority (CNPD).
8. International transfers
Some service providers may process data outside the European Economic Area. Where this happens, the safeguards required by applicable law will be used, such as adequacy decisions or standard contractual clauses, as appropriate.
9. Security and children’s data
We adopt appropriate measures to protect personal data. The store is not intended for children and we do not knowingly collect children’s data. If you believe a child has provided us with data, contact us so we can review the request.
10. Changes and contact
We may update this policy to reflect changes in our practices or the law. The current version will always be available on this page. For any privacy-related question or request, contact us at geral@orladotrilho.pt.